Policies

POLICIES

Bostoncarservices.net d.b.a. Seven Car Star Service will gladly provide services to you subject to the following terms and conditions:

,  before accessing or using the Service,

If you do not accept the terms and conditions expressed here, do not use this web site or our services. By using this web site and or our services, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification and acknowledge that any other agreements between you and Seven Star car Service are superseded and of no force or effect. All content in the  Bostoncarservices.net Website  (the “Site”) is intended only for residents of the United States. Seven Star Car Service maintains the Site for your personal use and information.
Waiting Time (Apply only for point to point service)

Waiting charges begin 15 minutes after the scheduled pick-up time on departures.  After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed in half hour increments. Please note we must have the proper flight number & airline on airport pickups.

Our industry grace periods are: 30 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up and 15 minutes for anywhere else. After the grace period expires you will be charged wait time.

Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.
All Cancellations
All cancellations must be sent via e-mail to sevenstarcarservices@gmail.com. We will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation.
Phone cancellations will be accepted but must be followed with email. The date on which the cancellation notice is received by Seven Star Car Services we will verify the applicable cancellation fee. It would be prudent to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information.
Point to Point Service Cancellations –

(Including To and From Airport Services)

(Applies to All Vehicles Except Stretch Limos and Buses)

Round Trips must be cancelled as two separate reservations.
Only if a cancellation request is made with at least 24 hours before pick time it can be cancelled free of cost.
Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.

 

Hourly Service Cancellations (Applies to All Vehicles)

30% will be charged for all cancellations within 72 to 48 hours of scheduled pickup time of the total bill. Cancellations within 48hours of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.

Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding and Prom Package Deals are 100% Non-Refundable from the date and time that the booking is made, whether or not the service is used.
Packages are billed address to address, the hour starts from the time the vehicle leaves our address in until the vehicle arrives back to our address .
Charge backs from credit card issuing banks are subject to the above policies.
Where To Meet Your Driver at Logan Airport
At each terminal there is a designated area by Massachusetts port authority. It is called “limo stand”

Terminal A;
Go outside the baggage claim, on the ground level, through door A102, cross over two traffic lanes to meet your driver who will be waiting for you with your name on a sign at the limo stand.

Terminal B

From arrivals level, ground floor, go outside either through door B101 or B113 and walk straight across in to the LIMO AREA. Driver will be waiting for you with your name on a sign at the Limo Stand.

 

Terminal C

From the baggage claim area go upstairs to the second floor, the departure level. Go outside the door C202,C203 or C204 and across to the pedestrian cross walk to the third curb to the LIMO AREA. Driver will be waiting for you with your name on a sign at the Limo Stand.

Terminal E
From the ground level, go outside through door E104, cross over two traffic lanes and walk to the left into the LIMO AREA. Driver will be waiting for you with your name on a sign at the Limo Stand.
Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave. Walk to the right and turn right at Summer St and walk towards bus stop
No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location.  In order to avoid this charge, passengers should not leave designated pickup locations without calling Seven Star car Services.

Fees and Surcharges

Early Morning Fees
A $20.00 surcharge for service scheduled Before 4:00 am or after 12:00 am.

Tolls
Tolls will be billed at face value when applicable, at the end of the trip and added to the bill.  On long distance trips two way tolls will apply.

Parking and Out of Pocket Charges
All out-of-pocket charges, including tolls, parking, airport fees will be billed to customer.

Extra Stops
Extra Stops are charged $20.00 each for in route stops. It applies only to flat rates (Point to Point Service).
All rates exclude 20% service fee and fuel surcharge except on our point to point flat rates.

Holidays
Seven Star Car Services will charge a $40.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year’s Day, and after 5:00 p.m. Christmas Eve and New Year’s Eve

We reserve the right
Seven Star Car Services reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.

Cleaning and Damage Fee

The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00.